Celonis Product Documentation

BMC Remedy

Incident Management

Incident Management processes restore normal service operation as quickly as possible and minimize impact on business operation. This business-critical process represents a significant opportunity for process improvement due to high transaction volume, complexity and varying service level agreements.

Coupa

Accounts Payable

Accounts payable is money owed by a business to its suppliers, shown as a liability on its balance sheet. It is distinct from notes payable liabilities, which are debts created by formal legal instrument documents.

Coupa

Purchase-to-Pay

Efficient procurement is a main driver of successful business. Purchase-to-Pay covers all activities from creating a purchase requisition, transmitting it to your suppliers, receiving goods and handling incoming invoices. Always stay one step ahead of your suppliers and create the best possible procurement experience.

JD Edwards EnterpriseOne

Accounts Payable

Accounts payable is money owed by a business to its suppliers, shown as a liability on its balance sheet. It is distinct from notes payable liabilities, which are debts created by formal legal instrument documents.

JD Edwards EnterpriseOne

Accounts Receivable

The Accounts Receivable process involves a very high number of transactions. At the same time, credit approvals, cash collection and many other procedures, requests, and customers and their respective payment behavior drive complexity.

JD Edwards EnterpriseOne

Order-to-Cash

The Order-to-Cash process is one key process in your enterprise. It covers all activities from quote generation, order creation - via operations and fulfillment - to customer payments. As your whole internal and external business is executed via this process, its high frequency, complexity due to sales channels and its span across different departments, such as: Sales, Logistics, Management, Accounting and Customer Activities, makes it a critical and core challenge. With Order-to-Cash by Celonis you will be better equipped to understand your Open Sales Orders and Executed Orders according to issued customer and material to make better operational decisions.

Microsoft Dynamics NAV

Order-to-Cash

The Order-to-Cash process is one key process in your enterprise. It covers all activities from quote generation, order creation - via operations and fulfillment - to customer payments. As your whole internal and external business is executed via this process, its high frequency, complexity due to sales channels and its span across different departments, such as: Sales, Logistics, Management, Accounting and Customer Activities, makes it a critical and core challenge. With Order-to-Cash by Celonis you will be better equipped to understand your Open Sales Orders and Executed Orders according to issued customer and material to make better operational decisions.

OpenText

Vendor Invoice Management

OpenText Vendor Invoice Management is a solution for the SAP system for scanning, transforming, routing and paying of invoices as well as the monitoring of those invoices along the way.

This process will allow you to analyze throughput times, automation rates and other factors down to a Vendor Invoice Management document level.

Oracle Cloud

Accounts Payable

Accounts payable is money owed by a business to its suppliers, shown as a liability on its balance sheet. It is distinct from notes payable liabilities, which are debts created by formal legal instrument documents.

Oracle EBS

Accounts Payable

Accounts payable is money owed by a business to its suppliers, shown as a liability on its balance sheet. It is distinct from notes payable liabilities, which are debts created by formal legal instrument documents.

Oracle EBS

Accounts Receivable

The Accounts Receivable process involves a very high number of transactions. At the same time, credit approvals, cash collection and many other procedures, requests, and customers and their respective payment behavior drive complexity.

Oracle EBS

Order-to-Cash

The Order-to-Cash process is one key process in your enterprise. It covers all activities from quote generation, order creation - via operations and fulfillment - to customer payments. As your whole internal and external business is executed via this process, its high frequency, complexity due to sales channels and its span across different departments, such as: Sales, Logistics, Management, Accounting and Customer Activities, makes it a critical and core challenge. With Order-to-Cash by Celonis you will be better equipped to understand your Open Sales Orders and Executed Orders according to issued customer and material to make better operational decisions.

Oracle EBS

Purchase-to-Pay

Efficient procurement is a main driver of successful business. Purchase-to-Pay covers all activities from creating a purchase requisition, transmitting it to your suppliers, receiving goods and handling incoming invoices. Always stay one step ahead of your suppliers and create the best possible procurement experience.

Oracle PeopleSoft

Purchase-to-Pay

Efficient procurement is a main driver of successful business. Purchase-to-Pay covers all activities from creating a purchase requisition, transmitting it to your suppliers, receiving goods and handling incoming invoices. Always stay one step ahead of your suppliers and create the best possible procurement experience.

ReadSoft

Accounts Payable

Accounts payable is money owed by a business to its suppliers, shown as a liability on its balance sheet. It is distinct from notes payable liabilities, which are debts created by formal legal instrument documents.

SAP Ariba

Purchase Requisitions

Purchase requisitions are attached to great values in organizations from two perspectives. First, they have various values from small to enormous amounts that makes the control over them very crucial. Second, the process of purchase requisitioning is involving various resources within organizations. This also emphasis on the importance of collaboration with suppliers. Celonis process mining supports organizations to take the advantage of the data and focus on efficiencies, supplier optimization and partnership, improve purchase requisition process and above all, reduce costs.

SAP Ariba

Sourcing Event

The general process refers to the steps that are handled in a company from the creation of a sourcing project and eventually surcing events such as RFI, RFP, and RFQ to closing sourcing. The sourcing events might result to purchase order or contracts after awarding suppliers.

SAP ECC

Accounts Payable

Accounts payable is money owed by a business to its suppliers, shown as a liability on its balance sheet. It is distinct from notes payable liabilities, which are debts created by formal legal instrument documents.

SAP ECC

Accounts Receivable

The Accounts Receivable process involves a very high number of transactions. At the same time, credit approvals, cash collection and many other procedures, requests, and customers and their respective payment behavior drive complexity.

SAP ECC

Customer Master Data

Customer master data (CMD) is the data you require to conduct business relationships with your customers. It includes elements such as address data and terms of payment. It also controls how business transactions are posted to a customer account and how the posted data is processed. Process Mining makes analyzing manual changes in your CMD-Management easier.

SAP ECC

Customer Service

Customer Service is one core process in After-Sales. It is most relevant to foster a long term customer relationship and bond the customer to your product and brand. By achieving fast response time and high quality in action customer defects can be avoided and customer satisfaction achieved.

With Celonis you will understand your incoming cases and resolved cases according to issue types and priorities to make better workforce decisions. You will be empowered to spot business potentials in your process such as first response time, average response time, total handle time and many more.

SAP ECC

Dispute Case Management

In case of customer complaints, partial payments or outstanding invoices, manual tasks are involved in order to resolve these dispute cases. As usually different departments form part of the process of resolving these issues, the process is often complex and time-consuming. With Celonis Process Mining, it is possible to find and eliminate inefficiencies and errors in the Dispute-Case-Management process.

SAP ECC

Meter-to-Cash

With Celonis Process Mining, it is possible to find and eliminate inefficiencies and errors in the meter reading process and check for meter reading performance in real time. Flexible insights allow users to increase and monitor automation rates and minimize interruptions caused by manual changes and rework activities.

SAP ECC

Make-to-Order

In contrast to the order-to-cash process, the focus lies on orders, that can not directly be sent from the warehouse. Therefore, the make-to-order process involves a very high number of different kind of activities: transactions, procurement and production of the goods. At the same time, approvals, timelines and many different procedures, requests, customers and their conditions drive complexity.

SAP ECC

Market Communication

A smooth and fast processing of registrations ensures high consumer satisfaction. Additionally, non problematic processing of terminations enables the company to possibly regain the customer after the end of their new contract. Insights on inefficiencies and bottlenecks translates into more efficiency, decrease your undetected company costs and improve your services.

SAP ECC

Material Master Data

Celonis Process Mining lets you assess your Material Master Data. After identifying inefficiencies with the Process Cockpit, measures to improve efficiency and timeliness can be undertaken. Moreover, it is possible to benchmark against other plants and material groups and find best practices that can lead to better overall performance.

SAP ECC

Order-to-Cash

The Order-to-Cash process is one key process in your enterprise. It covers all activities from quote generation, order creation - via operations and fulfillment - to customer payments. As your whole internal and external business is executed via this process, its high frequency, complexity due to sales channels and its span across different departments, such as: Sales, Logistics, Management, Accounting and Customer Activities, makes it a critical and core challenge.

SAP ECC

Purchase-to-Pay

Efficient procurement is a main driver of successful business. Purchase-to-Pay covers all activities from creating a purchase requisition, transmitting it to your suppliers, receiving goods and handling incoming invoices. Always stay one step ahead of your suppliers and create the best possible procurement experience.

SAP ECC

Plant Maintenance

Plant Maintenance consists of key activities to include inspection, notifications, maintenance, repairs, and other measures to maintain an ideal technical system within a company. The goal is to keep maintenance activities as short as possible to reduce machinery downtimes. Celonis Process Mining helps you to identify inefficiencies and problems in your processes and can lead you to a better overall performance.

SAP ECC

Production Planning

Scrap rates and machine capacities are common issues in every Production process. With Celonis Process Mining, it is possible to find and eliminate inefficiencies and errors in the transactional process and check for time schedules and throughput in real time.

SAP ECC

Purchase Requisitions

A high number of different persons and departments are involved in the Purchase Requisition process. This binds resources and drives up processing costs. Included benefits are the creation of unnecessary purchase requisition items, avoidance of change activities and reducing cycle times. With Celonis Process Mining you can achieve this and thereby reduce costs, free up resources, reduce procurement time and increase flexibility.

SAP ECC

Purchase Scheduling Agreements

Within the P2P process, many orders are sent out within scheduling agreements. This app allows you to drill down your purchase process on schedule line level. Discover your lead times, delivery delay times as well as change and rework activities. Check for compliance and supplier performance in real time.

SAP ECC

Quote-to-Order

Providing your customers and potential customers with quotations is a good start. Yet, only quotations ultimately converted benefit your business. This Celonis analysis therefore enables you to identify the criteria for a quick quote-to-order conversion process and to highlight reasons causing this process to be delayed.

SAP ECC

Quality Management

Quality Management is a critical process for every company. Especially for productive industries it is important to ensure a high product quality to fullfill the customers' needs and to keep clients satisfied. Establishing an adequate QM process is herewith an important task. With Quality Management by Celonis, you have the possibility to x-ray your process flows and gain deeper understanding in where you lose time and money.

SAP ECC

Vendor Master Data

Celonis Process Mining lets you assess your Vendor Master Data. After identifying inefficiencies with the Process Cockpit, measures to improve efficiency and timeliness can be undertaken. Moreover, it is possible to benchmark against other departments and find best practices that can lead to better overall performance.

SAP ECC

Warehouse Management

The Warehouse Management process covers all steps necessary for managing the warehouses and distribution centers of a company and thus illustrates their complete internal material flow. The longer the goods remain in the warehouse, the higher the incurring costs due to the storage space and capital binding will be. Thus, it is always necessary to balance the inventory and the corresponding costs by actively managing the warehouse.

SAP Financial Closing Cockpit

Record-to-Report

The Record-to-Report process is a crucial process for your success. Being able to report faster and with higher quality enables you to report faster, make decisions earlier and satisfy your external stakeholders.

SAP S/4HANA

Accounts Payable

Accounts payable is money owed by a business to its suppliers, shown as a liability on its balance sheet. It is distinct from notes payable liabilities, which are debts created by formal legal instrument documents.

SAP S/4HANA

Accounts Receivable

The Accounts Receivable process involves a very high number of transactions. At the same time, credit approvals, cash collection and many other procedures, requests, and customers and their respective payment behavior drive complexity.

SAP S/4HANA

Order-to-Cash

The Order-to-Cash process is one key process in your enterprise. It covers all activities from quote generation, order creation - via operations and fulfillment - to customer payments. As your whole internal and external business is executed via this process, its high frequency, complexity due to sales channels and its span across different departments, such as: Sales, Logistics, Management, Accounting and Customer Activities, makes it a critical and core challenge.

SAP S/4HANA

Purchase-to-Pay

Efficient procurement is a main driver of successful business. Purchase-to-Pay covers all activities from creating a purchase requisition, transmitting it to your suppliers, receiving goods and handling incoming invoices. Always stay one step ahead of your suppliers and create the best possible procurement experience.

ServiceNow

Change Management

The Change Management process concerns managing changes to production environment IT systems, including planning, approval as well as implementation of scheduled changes. The objective of Change Management is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service.

ServiceNow

Customer Service

Customer Service is one core process in After-Sales. It is most relevant to foster a long term customer relationship and bond the customer to your product and brand. By achieving fast response time and high quality in action customer defects can be avoided and customer satisfaction achieved.

With Celonis you will understand your incoming cases and resolved cases according to issue types and priorities to make better workforce decisions.

ServiceNow

Incident Management

Incident Management processes restore normal service operation upon incidents as quickly as possible and minimize impact on business operation. This business-critical process represents a significant opportunity for process improvement due to high transaction volume, complexity and varying service level agreements. With Incident Management by Celonis you you will understand your incoming volume and resolved volume according to issue types and priorities to make better workforce decisions.

ServiceNow

Service Request Management

Service Request Management is an ITSM discipline. The process includes actions of fulfilling a request for information/advice or access/a standard change to a Service. Examples include resetting a password, granting access to a printer, or providing standard setup services for a new employee. With Service Request Management by Celonis you will understand your incoming volume and closed volume according to issue types and priorities to make better workforce decisions.

Salesforce Sales Cloud

Account Management

Account Management covers the whole account lifecycle. Follow your customers’ journey from creating the initial lead to creating the account and following opportunities. Supervise all sales activities ever performed on your customer and identify the best possible route to success.

Salesforce Sales Cloud

Lead Management

Make sure to have full transparency on how you interact with your customers right from the beginning. Lead Management covers the whole process from creating a Lead to successfully converting it into an Opportunity and all stages and sales activities in between. Follow each Lead on its individual journey and steadily improve your customer interactions for increased business success.

Salesforce Sales Cloud

Opportunity Management

The opportunity management process begins with the opportunity creation and finishes in a closed opportunity. It flows through different sales stages and includes activities such as close date, forecast, and amount changes. The process can be further enriched with the preceding lead process.

Salesforce Service Cloud

Case Management

Customer Service is one core process in After-Sales. It is most relevant to foster a long term customer relationship and bond the customer to your product and brand. By achieving fast response time and high quality in action customer defects can be avoided and customer satisfaction achieved.

With Celonis you will understand your incoming cases and resolved cases according to issue types and priorities to make better workforce decisions.

TrackWise

Change Control

The Change Control Process ensures a valid management of change activities. The TrackWise QMS focuses on pharmaceutical companies, enabling them to successfully manage this process through different departments from the initial request to the final implementation on different process levels. With the TrackWise Change Control analyses by Celonis, you will be equipped to understand the process flows within your company and get deep insights into root causes and reasons for slow and inefficient processes.

TrackWise

Deviation

The Deviation Process ensures a valid management of deviation activities. The TrackWise QMS focuses on pharmaceutical companies, enabling them to successfully manage this process through different departments from the initial deviation discovery to the final improvements on different process levels. With the TrackWise Deviation analyses by Celonis, you will be equipped to understand the process flows within your company and get deep insights into root causes and reasons for slow and inefficient processes.