Contacting Support
Important
Beginning 2024-02-15, you can no longer create new cases via email. Get in touch using the Celonis Support Center if you want to create a new case.
EMEA | Americas | Asia / Japan | |
|---|---|---|---|
Service times | 09:00 to 17:00 (CET) | 09:00 to 17:00 (PST) | 09:00 to 17:00 (JST) |
Languages | English, German | English | Japanese, English |
Phone | (+49) 89416159677 | (+1) 917-830-6806 | (+1) 917-830-6806 (English only) |
Celonis Support Center |
We can help you best if you share the following information with us:
The browser used, including its version (for example, Google Chrome Version 113.0).
The URL you used to access the system.
The user name you logged in with.
A screenshot of the error message/issue.
The support ID (if available) of any error messages you received.
Warning
Please DO NOT share any passwords or private information with our Support team.
For more information, see our Support Services and Service Level Agreement available under Terms and Conditions on the Celonis website.
Status monitoring
For real-time status updates about Celonis products, see Status monitoring.
Legal notes
For an overview of our legal notes, see Legal notes.