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Editing Views for the ITSM Starter Kit

The ITSM Starter Kit comes with a prebuilt set of views. Edit the Starter Kit’s views in Studio if you need to:

  • Make any customizations and changes to suit your business process.

  • Change the look of the supplied views.

  • Include custom items you added to the ITSM perspective that you’re using with the Starter Kit.

  • Adjust how dynamic events and process health indicators are surfaced in the frontend views.

The Starter Kit includes the following frontend assets:

  • Knowledge Model

  • Setup & Validation Cockpit

  • Process Cockpit

The value opportunities in the Process Cockpit surface impactful process deviations and recommended solutions. The Process Health Monitor also supports process health flags such as stale holds, multi-hops, aging incidents, spam incidents, and SLA risks.

The Starter Kit doesn’t automatically surface customizations made to Celonis object types or custom ServiceNow attributes. If you want to use them, you’ll need to edit the Starter Kit’s views to include them. You do not have to surface all (or any) custom attributes and relationships in the Starter Kit’s views. If you don’t, the Starter Kit simply ignores them.

You’ll need Analyst permissions for Studio and the relevant views and components to modify them.

If you make edits to view components that depend on dynamic eventlogs or calculated frontend values, ensure that the corresponding backend event structure and object transformations remain aligned.

Here’s how to edit the ITSM Starter Kit’s views:

  1. In the Celonis navigation menu, select Studio.

  2. In the Studio overview, find the ITSM Starter Kit in the space where you installed it, and click its tile.

  3. Expand the folders to find and select the view you want to edit.

  4. Select either the Setup & Validation view or the Process Cockpit view depending on whether you want to adjust validation flows or business-facing KPI visualizations.

  5. In your selected view, click Edit View to enter edit mode.

  6. Select any component of the view to open the component editor. Here you can add and remove data fields shown in a table or chart, change sorting and display attributes, add action buttons, and make other edits depending on the component type.

  7. If you are working with dynamic events, ensure the view uses the “EL__[OBJECT]”.“ActivityName” column rather than the standard “Activity” or “ActivityDetails” fields, as the Starter Kit uses ActivityName exclusively across all ITSM content.

  8. When you’ve finished editing a component, click the Save icon to save and exit.

  9. When you’ve finished editing all the components you want to, click the Save icon to save the view, then click Exit Edit Mode to lock it again.

    Tip

    It is also possible to edit views in the YAML editor if there’s something you can’t achieve in the visual editor.

  10. When you’ve finished editing all the views you want to, publish a version of the app package using the Publish button at the top of all screens in your Studio space.