Managing on-prem clients
The On-prem clients page is your central command center for monitoring the health and connectivity of your environment. From here, you can get a real-time overview of every Automation Agent and SAP extractor currently linked to your system.
Once your clients are connected, you can take direct action to maintain your infrastructure:
Monitor connectivity: Instantly see which agents are online or experiencing issues.
Troubleshoot with logs: Select a specific client and date to download detailed logs for rapid debugging.
Stay informed: Subscribe to automated alerts so you're the first to know via email if a client disconnects.
Managing your on-prem clients
To manage your on-prem clients from the dashboard:
Click Admin & Settings - On-Prem Clients.
Check client status: Review the status column to ensure your infrastructure is healthy. A green indicator means your client is active and communicating with the platform.
Download Diagnostic Logs: If you need to troubleshoot a specific connection:
Locate the client in the list.
Select the Download Logs option.
Choose the specific date for the logs you require to begin the download.
Set Up Disconnection Alerts: To ensure you never miss a localized outage, toggle the Subscribe to alerts option for your critical clients. You will automatically receive an email notification if that specific client goes offline.