Order Management Apps
The Order Management applications act as an intelligent layer on top of your Order Management department's existing systems, optimizing and automating the order management process to achieve desired business objectives. They enable Order Management departments to improve customer satisfaction, improve on-time delivery, and accelerate productivity, while reducing costs by helping their teams to execute each step of the order management process in a more intelligent way.
The applications measure processes in real-time, know the best course of action and take action immediately to close inefficiencies in Order Management. They bring together relevant data across systems and departments, conduct automated analysis of the process, and provide Order Management leaders, managers, and representatives with Machine-Learning-backed recommendations and automated actions to accelerate performance towards desired goals.
What is the problem these applications solve?
Order management sits between customers and multiple internal departments connecting them along the process. Order Management’s quality - and speed - dictates how smoothly sales, supply chain and A/R can run. The department must simultaneously balance pressures to achieve high productivity and deliver customer satisfaction - but is not equipped with the tools that enable it to see and act across their fragmented landscape. Existing systems perpetuate bad data, reinforce silos and require tremendous manual effort to enter, process, and track orders - and order managers pay the price.
Order management owns the full order life cycle - but depend on other departments more than almost any other function. System silos and the lack of an integrated, real-time view of orders across systems limits the visibility so there’s no way to identify and prevent problems before they happen.
Order prioritization is rigid. First-in, first-out methodology leaves crucial orders unaddressed until it’s too late.
Too many activities are manual. Low automation means valuable time is spent on low-value activities such as conducting a credit check or removing a delivery block.