Unshipped Orders app - object-centric
Managing deliveries that have missed their planned delivery date while still being in distribution centers can be a challenging part of the Order Management process for warehouse managers and customer sales representatives. The Unshipped Orders app is designed to help mitigate the associated challenges, such as unrealized revenue, blocked warehouse spaces, and declining customer satisfaction. By encouraging timely action on overdue deliveries, such as contacting customers or carriers to expedite the transport process, canceling orders to unblock blocked materials, or effectively processing materials where they are stuck, this app can help prevent such issues. With this app, you can easily manage late deliveries, often worth millions of dollars, and ensure a smooth and efficient supply chain process.
With the object-centric Unshipped Orders app, you can:
Discover deliveries that have not been shipped before the planned date.
Contact customers who still have to pick up their orders.
Cancel orders to unblock material.
Update the confirmed delivery date and notify the customer.
The app helps warehouse managers and customer sales representatives manage late deliveries, mitigate associated challenges, and ensure a smooth and efficient supply chain process.
The object-centric Unshipped Orders app comes with these views:
Action View - the main view that business users can use for their daily tasks.
Historical View - a view where you can see the closed deliveries and track the value realized with the app.
Setup and Validation - this view is for when you’re installing the app for the first time, to customize the app and resolve any configuration issues. The parameters you set in this view are automatically changed in Settings and reflected in the Action View.
Value Assessment - a view to make a value assessment for this use case.
Settings - a view where you can manage the values of the app’s variables.
User Guide - an onboarding view for business users to explore the app’s functions interactively.
This documentation is for the object-centric version of the Unshipped Orders app, which works with objects and events created for object-centric process mining. It uses the perspective_celonis_OrderManagement perspective supplied with our object-centric data model. The perspective includes the objects, events, and relationships from the object-centric data model relevant to the business process. For the documentation for the case-centric version, see Unshipped Orders app - case-centric.