Can I customize the calculation of the KPIs?
Yes. We know different customers calculate KPIs differently. You can configure the definition and calculation of each of these KPIs exactly as you need. The KPIs we provide out-of-the-box come from our team’s deep experience in AR, and leverage industry standards.
Either our Celonis Process Mining Consultants or your analysts can set up this customization first at implementation. Your analysts will be able to adjust these on an ongoing basis as needed. All KPI calculations are validated throughout implementation, and the product will only go live with KPI calculations that meet your specifications.
In addition, you can add more KPIs to the view/dashboard, beyond the initial set that comes out of the box.