How do you calculate process costs?
The biggest lever in process costs is the number of manual events happening in your process. Celonis Platform can assist by systematically collecting and analyzing the data about automation ratio, process deviations and other characteristics in your process. Additionally, process costs use a combination of data about employee categories involved in the process (such as average FTE cost for each user role or average FTE cost overall) and time spent completing certain activities gathered by using process mining.