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Celonis Product Documentation

Celonis Orchestration Engine

This feature is currently available as a Private Preview only

During a Private Preview, only customers who have agreed to our Private Preview usage agreements can access this feature. Additionally, the features documented here are subject to change and / or cancellation, so they may not be available to all users in future.

For more information about our Private Preview releases, including the level of Support offered with them, see: Feature release types.

Orchestration Engine allows you to build, coordinate, and execute various processes based on real-time data received from Celonis Platform.

This means that you can react immediately to improve your business operations when you receive business data or signals from other systems or insights about users’ behavior.

Orchestration Engine helps to close the gap between the operation of your business and the people, processes and systems that make up your business environment. This functionality allows you to receive, analyze, and leverage information to drive data-driven operations, resulting in enhanced real-time agility and a cycle of continuous growth.

How does Orchestration Engine work?

Orchestration Engine orchestrates actions for people, systems, and AI Agents to optimize key outcomes for the business, based on events occurring across your organization and beyond. This is achieved with Orchestration Engine's core capability - Process Orchestration, where various actions are combined to form an executable process. These actions are typically:

  • a trigger event that starts a Process Orchestration.

  • a series of process steps that are performed after the trigger.

Orchestration Engine also provides a Process Orchestration Designer that allows you to design and manage Process Orchestrations easily and quickly. The Digital Process Designer enables business analysts working in-house, at consultancies, or at solution providers to build without the need of development expertise.

Orchestration Engine continuously monitors key business metrics by ingesting data (for example, from warehouses, commerce platforms, ERPs, and order management systems) to create a holistic picture of a company's performance. then sends signals to Orchestration Engine to trigger automations and optimization for various business scenarios, such as:

  • anticipating stock outs.

  • reducing return rates.

  • getting confirmation dates for Purchase Orders.

It triggers an almost instant response to events moderated by business rules, proposing optimizations to the line of business, and automatically orchestrating changes with the underlying systems, significantly reducing time to action and manual labor.

Benefits of using Orchestration Engine

Orchestration Engine leverages Process Intelligence Insights generated by Celonis, and orchestrates and triggers actions in other systems across your business. You can immediately begin to improve your experience with customers, suppliers and employees and directly impact your top and bottom line. Orchestration Engine delivers real-time responses to signals across your business, resulting in faster time to value, and the ability to positively impact your business metrics at just the right moment.

Orchestration Engine is a modern solution orchestrating business processes based on Celonis process intelligence and the insights that it provides. This approach to business solutions is unique and efficient. It makes it possible to directly tie business KPIs and outcomes to the customer interactions, and to improve those interactions with the data flowing through the business.

What is the business value?

Including Orchestration Engine in the management of your business process adds value at many levels. Digital processes can improve different aspects of your business at the same time by:

  • reducing customer acquisition cost

  • improving operational efficiency

  • growing revenue and working capital

  • lowering labor costs

Business Process

Customer value

Promote excess stock

Reduced working capital - excess stock is identified and sold to reduce the bound capital.

Avoid the promotion/selling of products with low stock or long lead times.

  • Reduced CAC - customers who click on ads for products no longer available incur cost without buying.

  • Shorter order to cash cycle - orders with no delays do not cause delays in payments.

  • Prevention of lost revenue - avoids customers leaving to procure product from an alternative vendor.

Minimize cancelation rates by providing intelligent delivery times driven by supplier performance.

  • Increase customer satisfaction - customers are closely engaged increasing their LTV and orders are delivered on-time, leading to higher overall customer satisfaction.

  • Reduced CAC - expensive win-back campaigns are avoided.

  • Increased revenue - more accurate delivery times allow sellers to manage customer expectations and reduce order cancellations, increasing the revenue retained.

Automated Re-Ordering - remind customers to buy on time, based on their consumption pattern and current order lead times.

  • Increased customer satisfaction - customers are closely engaged increasing their LTV and orders are delivered on-time, leading to higher overall customer satisfaction.

  • Increased recurring revenue - create a recurring revenue stream without subscriptions.

Self Service Return - automate and improve the cost effectiveness of your return process.

  • Reduced cost of handling for returns - make automated decisions on how to handle and how much to charge for a return.

  • Reduced return cycle times - improve customer satisfaction whilst reducing the cost and shortening the time of handling a return.

Supplier Promotions - promote products with kickbacks or marketing funds from suppliers or manufacturers.

  • Increased or diversified revenue - establish or improve a revenue stream.

  • Reduced procurement costs - push products to achieve a different discount tier when buying from a supplier.

Orchestration Engine is designed as a low-code solution to make it possible to orchestrate people, systems and AI Agents into automated solutions quickly, without the need for help from developers. The platform can still be used by developers and business or marketing teams.

The requirement for less technical skills leads to improvement in time to market and business delivery. To use the solution you don’t need to have multiple engineering teams focusing on integration and automation. Leave Orchestration Engine to do the work.