Troubleshoot knowledge eligibility issues in Insight Explorer
When you open the Configuration screen in Insight Explorer, a series of automated eligibility checks is run on all metrics and attributes within your selected Knowledge Model. These preliminary checks are designed to quickly assess if the content meets basic requirements for Insight Explorer’s capabilities and flag incompatibilities early in the process. Note that a more comprehensive validation of the entire configuration occurs when you run the analysis and may identify additional issues related to data or metric-attribute relationships.
Issues have different levels of severity:
An error indicates a critical issue. The impacted metric or attribute cannot be added to the configuration.
A warning indicates a non-critical issue or default assumption the system makes. The impacted metric or attribute can be added to the configuration, but addressing the warning is recommended for optimal results.
Check | Message | Severity | Suggested action | |
|---|---|---|---|---|
Parametric KPI | The use of parameters in metrics is not supported. | Error | In the Knowledge Model, create a new KPI that calls the original KPI and sets the parameters to the desired values. For example:
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Desired direction | A desired direction is required for this metric in order to determine whether an increase or decrease represents improvement. Since no desired direction has been set, “Down Trend” will be used by default. If this is incorrect, update the desired direction in the Knowledge Model. | Warning | In the Knowledge Model, set the desired direction of the KPI to either Up Trend or Down Trend. If the desired direction is "None", then Down Trend will be used by default.
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Valid formatting | The current format of this metric is not supported and will be ignored during the analysis run. This may result in fewer insights. To avoid this, go to the Knowledge Model and provide a valid format. | Warning | In the Knowledge Model, make sure the string that defines the display format of the KPI is correct. See Configuring number, date, and time formatting in legacy views for valid formats.
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