ServiceNow (Skill)
Celonis Process Automation allows users to assign tickets and create incidents in Service Now.
Skills Deprecation
From October 2, 2023, Skills with an equivalent Action Flow module won't be available in teams by default. They'll still work in your existing apps, you just can't use them in new ones. We encourage you to use Action Flows going forward. If you can't move to Action Flows right now, or there's a particular Skill that you rely on, contact the support team.
Service Now - Overview
Celonis Process Automation allows users to assign tickets and create incidents in Service Now.
Supported Actions
Celonis Process Automation currently supports the following actions for APPLICATION NAME:
Connection
Add a new connection by signing in with your Service Now username, password and subdomain OR select "Set connection before execution" to allow the user to sign in with their Service Now Account on the execution page.
Assign Ticket
Connection (required): Add a new connection by signing in with your Service Now username, password and subdomain OR select "Set connection before execution" to allow the user to sign in with their Service Now Account on the execution page.
User ID to assign ticket to (required): Define the user ID you would like to assign the ticket to.
Ticket ID (required): Define the ticket ID you would like to assign.
Set value before execution
Required inputs which are not defined in the workflow settings, will be shown as inputs on the execution page.
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Create Incident
Connection (required): Add a new connection by signing in with your Service Now username, password and subdomain OR select "Set connection before execution" to allow the user to sign in with their Service Now Account on the execution page.
After adding your connection, the available options will be displayed.
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